PRIVACY POLICY - TKET NATION

INTRODUCTION

At Tket Nation, we are committed to protecting your personal data and your right to privacy. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your information when you access or use our ticketing and event management platform in accordance with the Nigeria Data Protection Regulation (NDPR) 2019. By using our services, you agree to the terms set out in this policy.

WHAT PERSONAL DATA WE COLLECT

We collect personal data when you voluntarily give it to us, for example, when you register to use the services, send us an inquiry, fill out one of our surveys, register for or buy event tickets, or browse or use specific sections of the services. We may collect your name, address, email address, any content you have indicated you are interested in (by viewing, clicking, liking, following, or searching on our services, for example), and any other information you choose to provide that allows us to identify you personally.

We also automatically collect certain technical data that we receive from the computer, mobile device and/or browser through which you access the Services. This kind of data, includes without limitation, your Internet Protocol (IP) address or any unique identifier associated with your access device and/or browser characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Web Storage and other similar technologies. These are collected on a real-time basis It may also include information about your browsing behavior, page visits, clicks and cursor movements and searches on our sites. The information will be disclosed to or collected directly by these vendors, who use the information to help us evaluate your use of the Services. When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such an instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.

Financial information

In some cases, we may collect your credit, debit or other bank card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or address) as necessary to facilitate payments and information required for tax or other purposes (e.g., your taxpayer identification number).

Third Party Sources

We may also collect or receive Personal Data including your name, email address and other contact information from third party sources, such as third party websites and marketing partners, Organizers, other Consumers, social media or other third party integrations, your bank, partners credit reporting agencies and our payment processing.

Information shared with Sales, Marketing, Customer Representation or Public Relations Teams

If you engage with the Tket Nation Sales team, Marketing team, Customer Representation team or Public Relations team we may collect the following: your name, email, address, phone number, and other professional contact information. If you engage with the team and consent to recording a meeting, the team may collect audio and/or video recordings of you.

WHY WE COLLECT IT

When you make purchases. We use your information when you transact with us (for example to buy merchandise or a ticket) so we can process your order, send you customer service emails including booking confirmations and event reminders, take payment; and provide you with customer support.

We share your information with Event Partner(s), such as the promoter or venue, to enable them to run the event, allocate seating or notify you if there has been a change to the event or provide important event information.

Some events have a sign up process where you will need to register ahead of time. We process submissions to limit fraudulent ticket purchases, to gauge demand, and ensure everyone has equal opportunity to purchase tickets. If you are unsuccessful, it won’t stop you from purchasing tickets at a later date.

To prevent or detect unlawful behavior, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of the right customers and to provide a secure platform. As such, we use this information to prevent ticket touting, misuse of our intellectual property, fraud, or other crimes. For the purposes of fraud prevention, we may share your Personal Information with a third-party provider of fraud screening services, who may use such information in accordance with the NDPR 2019.

To process and fulfill your ticket purchases and reservations, provide customer service and respond to inquiries, send you essential transactional or operational communications regarding your bookings, Legitimate Interests, improve our services, platform usability, and user experience, conduct analytics, surveys, or market research. send relevant information about similar events you’ve attended or expressed interest in (while given the opportunity and option to opt out)

Where consent is expressly given, to send you promotional content, newsletters, or marketing communications,collect cookies or tracking data for personalized advertising, share your contact information with event sponsors or partners.

As a matter of legal obligation, to comply with applicable laws, financial regulations, and law enforcement requests, retain records for audit, tax, or regulatory purposes and ensure that all data collected is limited to what is necessary for the purposes stated above, and that your rights are respected at all times.

HOW WE USE YOUR INFORMATION

• To contact you with information or offers regarding upcoming events, products or services via email, push and web notifications, SMS, or social media platforms. You can change your marketing preferences at any time.
• To deliver tailored advertising and marketing communications on our websites and apps.
• To conduct market research and analysis which helps improve and customize our products and services and to contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.
• To make sure our messages and website are relevant to you, depending on your market. For example, when you ‘favorite’ certain artists and genres, purchase tickets, attend shows with friends and sign up for presales, we will inform you about similar events we think you might be interested in. We create a user profile with the information we have and how you use our services. By turning personalization off you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic.
• We will still perform profiling activities where we need to so we can deliver our services to you, for example for fraud screening purposes.
• To provide location-based services. For example, our apps request location permission for functions like browsing events near you, receiving push notifications about them or seeing yourself on the map at an event.
• Accessibility. To process your health information to meet your accessibility requirements, where specifically required, and consent is provided.
• Commercial Partners. We sometimes work with Commercial Partners who we share information with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale. In some circumstances, where sharing is not necessary for us to perform the contract you have requested, we will ask for your permission.

HOW YOU SHARE DATA

Tket Nation will not sell your Personal Data to anyone including third party advertisers. We consider this information to be a vital part of our relationship with you. However, there are certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth in this Privacy Policy. Tket Nation collects and uses Users’ Personal Data and other information for the following purposes:

• To register for a User account, including as a Seller (as defined in the Terms of Service).
• To personalize User experience. We may use Personal Data in the aggregate to understand how our Users as a group use the services and resources provided on our Service.
• To improve our Service. We continually strive to improve our website offerings based on the Personal Data and feedback we receive from you. When you access the Service or open one of our HTML emails, we may automatically record certain information from your system by using cookies and other types of tracking technologies. This automatically collected information may include Internet Protocol address (IP Address), a unique User ID, device type, device identifiers, browser types and language, referring and exit pages, Platform type, version of software installed, system type, the content and pages that you access on the Service, the number of clicks, the amount of time spent on pages, the dates and times that you visit the Service, and other similar information. Depending on the law of your country of residence, your IP address may legally be considered Personal Data.
• To process transactions, including ticket purchases. We may use the Personal Data Users provide about themselves when placing an order only to provide Service to that order. We do not share this information with outside parties except to the extent necessary to provide the Service.
• To maintain marketing communications, Where it is in accordance with your marketing preferences, we may use your Personal Data to contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about Services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Service that we believe might be of interest to you.
• To facilitate Organizer communications – We allow Organizers to use our email tools to contact Consumers for their current and past events, so you may receive emails from our system that originate with such Organizers and that we send on their behalf. If you registered for an event on the Service, your email address is available to that Organizer. However, Organizers may also import the email addresses they have from external sources and send communications through the Service to those email addresses, and we will deliver those communications to those email addresses on the Organizer’s behalf. The Organizer and not Tket Nation is responsible for sending these emails. We will also share Community Event analytics about you with Organizers. This helps Organizers understand interest in their events.
• To provide support. We may use your Personal Data when providing you with customer or technical support.

We may disclose your Personal Data if required to do so by law in order to, for example, respond to a subpoena or request from law enforcement, a court or a government agency including in response to public authorities to meet national security or law enforcement requirements, or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.

HOW WE STORE AND PROTECT YOUR PERSONAL DATA.

We may store Personal Data itself or such information may be stored by third parties to whom we have transferred it in accordance with this Privacy Policy. We take what we believe to be reasonable steps to protect the Personal Data collected via the Services from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database or Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Data.

You can access or delete your Personal Data stored by us. You can also edit your Personal Data directly through your account. In certain cases, you can ask us to correct and update any inaccurate Personal Data using the contact information below, and we will consider your request in accordance with applicable laws and company policy..

We retain personal data only as long as necessary for the purpose it was collected, or as required by applicable laws.

Children’s Privacy

Our platform and event services are designed to be safe and secure for children. We are committed to protecting the privacy of all minors who interact with us.

Personal data collected from children is used strictly for organizing and managing the event, ensuring the child’s safety, and fulfilling any regulatory or insurance requirements. We do not use children’s data for marketing purposes, nor do we sell or rent it to any third party.

Parents and legal guardians have the right to:

• Review the personal data we hold about their child
• Request correction or deletion of that data
• Withdraw consent at any time

INTERNATIONAL PRIVACY LAWS.

If you are visiting the Services from outside Nigeria, please be aware that you are sending information (including Personal Data) to Nigeria where our servers are located. That information may then be transferred within Nigeria or back out of Nigeria to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including Nigeria) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy.

To exercise these rights or for any questions regarding these rights, please contact legal@tketnation.com