TERMS OF USE (TKET NATION)

INTRODUCTION AND ACCEPTANCE OF AGREEMENT

Welcome to Tket Nation. These Terms and Conditions ("Agreement") govern your access to and use of the ticketing and event management software (the "Service") provided by Tket Nation Ltd, registered in Nigeria with CAC number [RC 8140293], having its principal office at No 2 Faith Avenue, Rumomasi, Port Harcourt Rivers state.

By using the Service, you agree to be bound by these Terms. If you do not agree with any part, please do not use the Service.

DEFINITIONS

• "User" refers to any individual or entity using the Service, including event organizers, vendors, and ticket buyers.
• "Platform" means the web or mobile interface through which the Service is provided.
• “Consumers” means consumers using our Services for any reason, including to consume information and/or attend events.
• “Tket Nation Properties” means Tket Nation's products, features and offerings that are available:
  1. online through various Tket Nation properties including Tket Nation.com ("Site(s)");
  2. off platform, including entry management, sponsorship, and marketing or distribution services; and
  3. through mobile applications, webpages, application programming interfaces, and subdomains ("Applications").
• “Material” includes information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, videos, music, sounds, and other content and materials.
• "Organizer" means an event creator using our Services to create events for Consumers.
• “Services” include the Tket Nation Properties and the Organizer Services
• “Site Content” refers to Material contained in or delivered via the Services or otherwise made available by Tket Nation in connection with the Services.
• “Your Content” is any Material that you contribute, provide, post, or make available using the Services, or that you otherwise contribute, provide, post or make available to us, or that you authorize us to use.
• “Your Trademarks” are the trademarks, trade names, service marks, and logos that you contribute, provide, post, or make available using the Services, or that you otherwise contribute, provide, post or make available to us, or that you authorize us to use.

Organizers, Consumers, and third parties accessing or using our Services are all referred to in these Terms collectively as "Users," "you," or "your." When these Terms use "Tket Nation," "we," "us," or "our," that refers to Tket Nation Limited. and its Affiliates, and subsidiaries, and each of its and their respective officers, directors, agents, partners, and employees.

WHAT WE DO.

We offer an events management and growth platform that helps Organizers and Consumers thrive and connect through memorable live experiences. Through our Services, Organizers can create, post and manage online or in-person events, sell tickets, solicit donations and stay connected to Consumers through a suite of marketing tools. We are not the creator, organizer, or owner of the events listed on the Services nor are we the seller of tickets, registrations or any merchandise on the Services. Instead, we provide our Services, which allow Organizers to manage ticketing and registrations and promote their events.

USER ELIGIBILITY

To use this Platform, you must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher. By accessing or using Tket Nation, you represent and warrant that:

• You are legally capable of entering into a binding agreement;
• All registration information you submit is truthful, accurate, and complete;
• You will maintain the accuracy of such information and update it as necessary;
• Your use of the Platform does not violate any applicable law or regulation.

If you are using the Platform on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to bind such entity to these Terms. If you are under the age of 18, you may only use the Platform under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

The Company reserves the right to suspend or terminate your account or access to the Platform if it has reason to believe you are not eligible or have provided false or misleading information.

EVENT ORGANIZERS AND TICKET SELLERS

You must be at least 18 years of age and legally authorized to act on behalf of your organization or business to create an event. You must complete the Know Your Customer (KYC) verification process before publishing or promoting any event.

KYC verification may require submission of the following:

• Valid government-issued ID (e.g., international passport, national ID, or driver’s license)
• Proof of address (e.g., utility bill, tenancy agreement)
• Corporate documentation (for registered businesses), such as CAC certificate or Business Name Registration
• Bank account details for payout processing

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for safeguarding your login credentials and agree not to share your account access with others. The Platform reserves the right to suspend or terminate any account found to be in violation of these eligibility requirements, or where verification fails or is incomplete.

EVENT ORGANIZER RESPONSIBILITIES

You agree that your use of the Platform will not violate any laws or regulations, including consumer protection, data protection, and financial transaction laws applicable in Nigeria and other relevant jurisdictions.

By creating and managing events on Tket Nation, you agree to the following responsibilities and obligations as an Event Organizer:

Accuracy of Event Information:

You are solely responsible for providing complete, truthful, and up-to-date information about your event, including the event name, date, time, venue, description, pricing, capacity, and any restrictions (e.g., age limits, dress codes, safety requirements).

Event Delivery:

You warrant that all advertised events will be conducted as described and that you will take all reasonable steps to deliver a safe, legal, and organized experience for ticket holders.

Compliance with Laws:

You agree to comply with all applicable laws, regulations, and industry standards, including:

• Local licensing and event permits;
• Noise, health and safety, and fire regulations;
• Tax and consumer protection obligations;
• Age-restricted events and child protection laws where applicable.

Intellectual Property and Permissions:

You confirm that you own or have obtained all necessary rights and permissions to use any logos, images, music, or other content used in connection with your event listings or promotions.

Ticket Management:

You are responsible for setting and managing ticket prices, categories, and inventory. You agree not to manipulate ticket availability or engage in deceptive pricing practices.

Refunds and Customer Service:

You are responsible for clearly stating your event’s refund or cancellation policy in your event listing. You agree to respond promptly and professionally to customer and inquiries and disputes related to your event.

Use of Platform Tools:

You agree to use the platform’s tools (e.g., ticket scanning, check-in systems, dashboards) in a manner consistent with the intended purpose and not for fraudulent, abusive, or unauthorized activities.

Event Cancellations or Changes:

If your event is canceled, rescheduled, or materially changed, you agree to notify affected attendees promptly and work with the platform to process refunds or communicate alternatives, where applicable.

Indemnity:

You agree to indemnify and hold harmless Tket Nation, its affiliates, and employees from any claims, damages, or liabilities arising from your failure to fulfill your responsibilities under this clause.

Platform Integrity:

You shall not attempt to circumvent the platform by directing ticket buyers off-platform, misrepresenting your affiliation with Tket Nation, or engaging in activities that harm the platform’s reputation or functionality.

PLATFORM LIMITATIONS

Tket Nation provides a technology platform that enables event organizers to create, promote, and manage events, and allows users to purchase tickets. The Platform is not the creator, organizer, or owner of the events listed, unless otherwise expressly stated.

The Platform does not guarantee the quality, safety, legality, or execution of any event, nor does it verify the truthfulness or accuracy of any content provided by event organizers. All transactions, including ticket purchases and event participation, are made at the user’s own risk.

The Platform and all its services are provided on an “as is” and “as available” basis. We do not warrant that:

• The services will be uninterrupted, error-free, or secure;
• The content or listings on the Platform are accurate, complete, or current;
• Any defects will be corrected, or that the Platform is free from viruses or harmful components.

To the fullest extent permitted by law, Tket Nation shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption arising from:

• Your use or inability to use the Platform;
• Errors or inaccuracies in event listings;
• The conduct or negligence of any event organizer or attendee;
• Any unauthorized access to or use of your personal data or payment information.

Third-Party Services:

The Platform may integrate with or provide links to third-party services (e.g., payment gateways, social media, analytics tools). We are not responsible for the content, functionality, or privacy practices of such services.

Service Availability:

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time without notice or liability. We shall not be held responsible for any delay, disruption, or failure of service due to factors beyond our reasonable control.

Privacy Policy

Your use of Tket Nation is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data. By using the Platform, you consent to the collection and use of your information in accordance with that policy.

Please review our full Privacy Policy and if you do not agree with our Privacy Policy or the way your data is handled, you must not use the Platform.

YOUR CONTENT AND TRADEMARKS

You are solely responsible for Your Content and Your Trademarks. You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable right and license to access, use, reproduce, transmit, adapt, modify, perform, display, distribute, translate, publish, and create derivative works based on:

We don’t claim ownership to Your Content or Your Trademarks, but these licenses are essential to provide you the Services and help Your Tket Nation Events. Consider the following examples: if you submit your logo or other images associated with one of Your Tket Nation Events, we can display them on our website and resize or enhance them so that they look good on our Applications, or use them with our marketing tools to help you promote Your Tket Nation Events; we may feature details from one of Your Tket Nation Events in a blog, case study, or shareholder letter to highlight the impact made by Your Tket Nation Events.

You hereby waive any and all moral rights in connection with our use of Your Content in accordance with the licenses in this Section 16. Aside from these licenses, we do not claim, and you do not transfer, any ownership rights in any of Your Content or Your Trademarks and nothing in these Terms will restrict any rights that you may have to use and exploit Your Content and Your Trademarks outside of the Services.

You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing license, and that all Your Content and Your Trademarks:

• do not infringe, violate, misappropriate or otherwise conflict with the rights of any third party;
• comply with all applicable local, state, provincial, national, and other laws, rules and regulations; and
• do not violate these Terms.

Your Content must comply with our rules and guidelines.

Your Content must be accurate and truthful. We reserve the right to remove Your Content from the Services if we believe that Your Content or Your Tket Nation Events violate these Terms, our Community Guidelines, or for any other reason. Your Content and Your Trademarks may be displayed on the Services in proximate distance to any Site Content or any third-party content, including content that is substantially similar or competing with yours, and we do not guarantee your exclusivity as an Organizer in any category. Without limiting the generality of the foregoing, the Services are provided on a nonexclusive basis. We may preserve Your Content, Your Trademarks, Registration Data, and all other data associated with your account, and may also disclose Your Content, Your Trademarks, Registrations Data, and all other data associated with your account account if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:

1. comply with legal process;
2. respond to claims that any of Your Content or Your Trademarks violate the rights of third parties;
3. enforce or administer these Terms; and/or
4. protect the rights, property, and/or personal safety of us, our Users and/or the public, including fraud prevention.

You understand that the technical processing and transmission of the Services, including Your Content and Your Trademarks, may involve transmissions over various networks and/or changes to conform and adapt to technical requirements of connecting networks or devices.

TICKET PURCHASE AND PAYMENT

Ticket Availability and Pricing

All tickets made available through Tket Nation are subject to availability. Ticket prices are set by the event organizer and may be subject to change at any time without notice. Prices may include applicable taxes, service fees, and payment processing charges.

Payment Methods

We accept various forms of payment including credit/debit cards, bank transfers, mobile money, and third-party payment gateways as made available on the Platform. All payments must be made in Nigerian Naira (₦), unless otherwise specified.

Order Confirmation

Upon successful payment, a confirmation email containing your ticket(s) and order details will be sent to the contact information provided during purchase. It is your responsibility to provide a valid and accessible email address.

Failed or Reversed Transactions

If a payment fails or is reversed by your bank or payment provider, the ticket(s) will not be issued or may be canceled. You are responsible for any charges, penalties, or consequences arising from failed transactions.

Fraud Prevention and Verification

For the protection of users and organizers, Tket Nation may carry out transaction verification checks. We reserve the right to request additional information, cancel orders, or deny ticket delivery if fraudulent activity is suspected.

Non-Transferability and Resale

Unless otherwise specified, tickets purchased through the Platform are non-transferable and may not be resold or used for promotional purposes without the prior written consent of the event organizer or the Platform.

All Sales Final

Except where explicitly stated in the event’s refund policy, all ticket sales are final and non-refundable. Any refund, exchange, or cancellation is subject to the organizer’s discretion and may require processing through the Platform.

Service Fees

We may charge a service or convenience fee for using the Platform, which will be clearly displayed at checkout. These fees are non-refundable, even in cases where an event is canceled or rescheduled.

REFUND, EXCHANGE, AND CANCELLATION POLICY

General Policy

All ticket purchases made through Tket Nation are considered final, and refunds or exchanges are not guaranteed unless expressly stated in the event’s listing or permitted by the event organizer.

Organizer’s Responsibility

Event organizers are solely responsible for setting and enforcing their own refund and cancellation policies, which must be clearly displayed on the event page prior to ticket purchase. If no policy is stated, it will be assumed that the event is non-refundable and non-exchangeable.

Event Cancellations or Postponements

In the event that an organizer cancels or postpones an event:

• Organizers are expected to notify affected ticket holders and work with Tket Nation to process eligible refunds or reschedule options.
• Tket Nation may facilitate refunds on behalf of the organizer, but bears no financial liability for events it does not directly organize.
• Service fees paid to the Platform are non-refundable, unless the cancellation was due to a platform-related error.

Rescheduled Events

If an event is rescheduled, your ticket will typically remain valid for the new date. You may not be entitled to a refund unless explicitly offered by the organizer.

Force Majeure

No refunds or exchanges will be issued for cancellations caused by events beyond reasonable control (e.g., natural disasters, government regulations, pandemics, strikes, or public unrest), except where mandated by applicable law or agreed upon by the organizer.

No-Shows and Late Attendance

No refunds will be issued for failure to attend or late arrival at an event. Entry is subject to the organizer’s rules and discretion.

Refund Processing

Where refunds are approved, they will be processed to the original payment method within a reasonable timeframe, typically 7–14 business days, subject to bank and payment processor timelines.

Contact for Disputes

For any disputes or inquiries regarding ticket refunds, users should first contact the event organizer directly. Where needed, Tket Nation may assist in resolving such disputes as a neutral intermediary.

Tket Nation reserves the right to modify, update, or revise these Terms of Service at any time, in whole or in part, at its sole discretion. When changes are made, the revised Terms will be posted on the Platform with the “Last Updated” date at the top of the page.

We may also notify users of material changes through email, pop-up notifications, or other appropriate means. It is your responsibility to review the Terms periodically for updates.

Your continued use of the Platform following the posting or communication of any changes constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Platform and may request account deactivation where applicable.

USER CONDUCT

By using Tket Nation, you agree to act responsibly, lawfully, and respectfully while interacting with the Platform, its users, and third parties. You agree not to engage in any activity that may:

• Violate Applicable Laws or Regulations,including but not limited to those related to consumer protection, public safety, intellectual property, and data privacy.
• Interfere with Platform Operations
  • Attempt to gain unauthorized access to the Platform, its servers, or user accounts;
  • Disrupt, interfere with, or otherwise compromise the security or integrity of the Platform;
  • Use bots, crawlers, or other automated means to access or manipulate the Platform or data.
• Engage in Fraudulent or Deceptive Activity
  • Purchase tickets using false or stolen payment information;
  • List fake or misleading events;
  • Resell tickets in violation of the event’s terms or without authorization.
• Post Harmful or Offensive Content
  • Upload or share content that is defamatory, obscene, abusive, threatening, harassing, hateful, discriminatory, or illegal;
  • Use the Platform to promote violence, spam, or phishing schemes.
• Misuse User Information
  • Collect or use information about other users (e.g., email addresses, names, payment details) without their consent and in violation of our Privacy Policy.
• Impersonate Others or Misrepresent Identity
  • Create accounts under false names or identities;
  • Falsely claim affiliation with any person or organization, including [Platform Name].
• Bypass Platform Policies
  • Direct users to buy tickets or services off-platform to avoid fees;
  • Use the Platform for purposes unrelated to legitimate event planning or attendance.
• Violate Event Organizer or Attendee Rules
  • Disregard age restrictions, safety rules, codes of conduct, or other event-specific policies as set by organizers or venues.

Enforcement:

Tket Nation reserves the right to suspend, restrict, or terminate any account found in violation of this clause, and may take legal action where necessary.

RELEASE AND INDEMNIFICATION

To the fullest extent permitted by applicable law, you hereby release and forever discharge Tket Nation, its officers, directors, employees, agents, affiliates, and service providers from any and all claims, demands, losses, liabilities, damages, costs, or expenses (including legal fees) arising out of or related to:

• Your use of the Platform or participation in any event listed on it;
• The actions, omissions, or negligence of any event organizer, attendee, venue, or third party;
• Any dispute between you and another user or third party in connection with an event or ticket transaction.

You agree to indemnify, defend, and hold harmless Tket Nation and its affiliates, officers, employees, and agents from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal and accounting fees) arising out of or relating to:

• Your breach of these Terms of Service;
• Your violation of any law or the rights of a third party (including intellectual property or privacy rights);
• Your misuse of the Platform or involvement in a prohibited activity;
• Any content you submit or actions you take as an organizer, including event listings, promotions, or failure to deliver an event as described.

Third-Party Disputes

Tket Nation is not responsible for mediating or resolving any disputes between users, event organizers, attendees, or any other third parties. You agree to release the Platform from any claims or damages arising from such disputes.

ENTIRE AGREEMENT

Except as otherwise stated in these Terms, these Terms are the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, proposals, discussions, or communications between you and Tket Nation on the subject matter of these Terms, other than any written agreement for Services between you and us relating to a specified event or events.

GOVERNING LAW

This Agreement is governed by the laws of the Federal Republic of Nigeria without giving effect to its conflict of law provisions. Any dispute must be settled or adjudicated in the multidoor court-house via mediation, conciliation or arbitration and, in the event that they are unsuccessful, the state or federal courts all whose jurisdiction the Parties hereby consent. For purposes of establishing jurisdiction in Nigeria under this Agreement, each Party hereby waives, to the fullest extent permitted by applicable law, any claim that: (i) it is not personally subject to the jurisdiction of the court; (ii) it is immune from any legal process with respect to it or its property; and (iii) any suit, action or proceeding is brought in an inconvenient forum. (iv) any Act of the Federal Republic of Nigeria does not apply to this Agreement or orders placed under it.

TERMINATION

These Terms apply when you access our Services by any means and will continue to apply until they are terminated. There may come a time when either you or Tket Nation decides it's best to part ways, when that happens, these Terms will generally no longer apply. However, as described below, certain provisions will always remain applicable to both you and us.

We can revoke your access to our Services.

We may suspend or terminate your right to use the Services at any time if:

1. you violate or breach these Terms or any other agreement between you and us, or if you fail to pay any amounts when due;
2. you misuse or abuse the Services, or use the Services in a way not intended or permitted by us;
3. you engage in any conduct on or off the Tket Nation Properties that jeopardizes the safety of our community or integrity of the Tket Nation Properties or interferes with the experience of our community or the Tket Nation Properties; or
4. allowing you to access and use the Services would violate any applicable local, state, provincial, national, or other laws, rules and regulations or court order or would expose us to legal liability.

We may choose to stop offering the Services, or any particular portion of the Services, or modify or replace any aspect of the Services, at any time. We will use reasonable efforts to provide you with notice of our termination of your access to the Services, if we believe that failure to do so would materially prejudice you. You agree that we will not be liable to you or any third party as a result of our termination of your right to use or otherwise access the Services.

Except as agreed otherwise in a separate written agreement between you and us or other Affiliated Agreement (defined in the Merchant Agreement), you may terminate your access to the Services and the general applicability of Terms by deleting your account. If you are a Consumer using the Services without a registered Tket Nation account, your only option for these Terms to no longer apply is to stop accessing the Services indefinitely. So long as you continue to access the Services, even without an account, these Terms remain in effect. If there is a separate agreement between you and us governing your use of the Services and that agreement terminates or expires, these Terms (as unmodified by such agreement) will govern your use of the Services after such termination or expiration.

All provisions of these Terms that by their nature should survive termination of these Terms will survive (i.e., they will continue to apply to you) including all limitations on liability, releases, indemnification obligations, disclaimers of warranties, agreements to arbitrate, choices of law and judicial forum, and intellectual property protections and licenses.

CONTACT INFORMATION

If you have any questions, concerns, complaints, notices, or require support regarding these Terms of Service or your use of the Platform, you may contact us through any of the following channels:

• Email: support@tketnation.com
• Office Address: 2, Faith Avenue, Rumuomasi Port Harcourt, Rivers State, 500272 Nigeria

We aim to respond to all inquiries within a reasonable time frame and in accordance with our customer service and complaints resolution policy.